Delivery Information
View our delivery terms and conditions, track an order or view delivery prices.
Express Delivery – UK Mainland
(Next Working Day Delivery via DPD – Available on orders before 2pm on Friday)
£4.95
(FREE OVER £50)
Delivery Information: Orders placed after 2pm will be dispatched on the next working day and orders on Friday will be dispatched the following Monday (except bank holidays).
Saturday Delivery – UK Mainland
(Available on orders before 2pm on Friday)
FREE
(ALL ORDERS)
Delivery Information: Orders placed after 2pm Friday will be dispatched the following Monday (except bank holidays).
Scottish Highlands & Islands Delivery
(2-3 Working Days via DPD)
£4.95
(FREE OVER £200)
Delivery Information: Orders placed after 2pm will be dispatched on the next working day and orders on Friday will be dispatched the following Monday (except bank holidays).
Northern Ireland & Offshore UK Delivery
(2-3 Working Days via DPD or Royal Mail for small or low value items)
£5.95
(FREE OVER £200)
Includes: Northern Ireland, Isle of Man & Scilly Isles
Delivery Information: Orders placed after 2pm will be dispatched on the next working day and orders on Friday will be dispatched the following Monday (except bank holidays).
Collect In-Store
(Available to collect in 1-2 working days after ordering)
FREE
(ALL ORDERS)
*You may be able to collect earlier on certain items, please call 01274 491 945 to confirm.
Delivery Process & Tracking
Place Order
Once you have placed an order we will send you an order confirmation and then an order dispatched confirmation on the day of dispatch.
Order Dispatched
All orders are dispatched via DPD or ROYAL MAIL and are collected from our warehouse at 2pm every working day. Once your parcel has been labelled you will receive a dispatch email containing a tracking link, this will become live once your parcel has been collected from our warehouse.
*If your order has been placed after 2pm it will be dispatched on the next working day.
Tracking Order
On the morning of delivery DPD will send a text message containing a predicted delivery time.
You will also be able to choose from a range of options, such as; Deliver To Neighbour, Deliver Next Day, Leave In Safe Place or Collect from Depot
Delivery Terms & Conditions
Where we deliver
For security reasons we cannot deliver to PO Box addresses. We also reserve the right not to deliver orders if we believe the address is not secure. If this affects an order you place, we will notify you as soon as possible.
How we deliver
We dispatch orders for free delivery using: Royal Mail 1st Class and Recorded Delivery, DPD and PARCELFORCE
We will choose the most effective method of delivery based on the option you choose at the shopping basket, the value of your order, the content, the cost to us of delivery and getting your order to you safely and as fast as possible.
When to expect your order
We endeavour to dispatch orders received by 2pm on the same day if the item is currently in stock.
The delivery times and details quoted below apply to products in stock.
Items sent by post will be delivered with your normal mail and should be expected 2 and 4 days after the date of order.
Express Delivery will normally arrive within 1-2 days but is not guaranteed.
Delivery to addresses on islands or in remote areas of the UK mainland may take longer than our usual delivery times.
What happens if we are unable to deliver?
We realise that occasionally we may try to deliver an order and nobody will be available to sign for the goods or the item may be too large to post.
Each time an attempt is made, our delivery agent will leave a card at the delivery address confirming that they have tried to deliver. This card contains details for you to arrange to collect the order directly from their depot or to arrange a convenient time to deliver. The goods will only be held for a limited time. Please respond within the timescale mentioned on the card.