Delivery Information

View our delivery terms and conditions, track an order or view delivery prices.

Delivery Process & Tracking

Place Order

Once you have placed an order we will send you an order confirmation and then an order dispatched confirmation on the day of dispatch.

Order Dispatched

All orders are dispatched via PARCELFORCE and are collected from our warehouse at 3pm each day. Once your parcel has been scanned into their system you will receive an email and text message directly from PARCELFORCE containing tracking information.

*If your order has been placed after 2pm it will be dispatched on the next working day.

Tracking Order

On the morning of delivery PARCELFORCE will send a text message containing a predicted delivery time.

You will also be able to choose from a range of options, such as; Deliver To Neighbour, Deliver Next Day, Leave In Safe Place or Deliver To Post Office

Delivery Terms & Conditions

Where we deliver

We deliver worldwide to all countries listed in the drop-down box on the shopping basket page.

For security reasons we cannot deliver to PO Box addresses. We also reserve the right not to deliver orders if we believe the address is not secure. If this affects an order you place, we will notify you as soon as possible.

How we deliver

We dispatch orders for free delivery using: Royal Mail 1st Class and Recorded Delivery, DPD and PARCELFORCE

We will choose the most effective method of delivery based on the option you choose at the shopping basket, the value of your order, the content, the cost to us of delivery and getting your order to you safely and as fast as possible.

When to expect your order

We endeavour to dispatch orders received by 1pm on the same day if the item is currently in stock.

The delivery times and details quoted below apply to products in stock.

Items sent by post will be delivered with your normal mail and should be expected 2 and 4 days after the date of order.

Express Delivery will normally arrive within 1-2 days but is not guaranteed.

Delivery to addresses on islands or in remote areas of the UK mainland may take longer than our usual delivery times.

What happens if we are unable to deliver?

We realise that occasionally we may try to deliver an order and nobody will be available to sign for the goods or the item may be too large to post.

Each time an attempt is made, our delivery agent will leave a card at the delivery address confirming that they have tried to deliver. This card contains details for you to arrange to collect the order directly from their depot or to arrange a convenient time to deliver. The goods will only be held for a limited time. Please respond within the timescale mentioned on the card.