We offer a 45 day returns period on all purchases that are in their original condition and packaging and endeavour to process all returns in 48 hours of receipt.
TO RETURN AN ITEM
Fill in the returns form you received with your order or you can download one here, securely package your item in the original packaging and post to:
Please use a reputable courier (Parcel Force, UPS etc.) for larger items or Royal Mail service for smaller items, please ensure the service you have selected has adequate insurance to cover the value of the item being returned. Unwanted orders are returned at your own expense.
Should your product develop a fault within the warranty period we will either repair, replace with the same product, an alternative to the same value or offer credit against any other product in stock on our website – we offer a Free Exchange Service via DPD and will collect the faulty product and deliver the replacement at the same time.
Products that become faulty within the first 30 days may be refunded in full once inspected and will be collected at our expense via DPD.
If you have experienced a fault on your product please email us at firstname.lastname@example.org for the best way to proceed.