How can we help?

In-stock orders placed before 2pm Monday to Friday are dispatched the same day for next-working-day delivery (3pm for Northern Ireland). Orders after 2pm go the next working day, and orders after 2pm on Friday or at the weekend go on Monday (bank holidays excepted). Saturday delivery is available at checkout for orders placed before 2pm on Friday.

Custom-fit and special-order items are dispatched once they arrive from the manufacturer – see custom-fit & special orders.

You'll get a dispatch email with a DPD tracking link as soon as your parcel is labelled. The link goes live once DPD collect from us at 2pm. On the morning of delivery DPD will text you a predicted time slot and let you choose a neighbour, a safe place, another day or collection from a depot.

You can also see your orders in My Account or ask our assistant.

• Processing – paid and being prepared.
• Custom Order – being built or printed by the manufacturer. It changes to Completed when we send it.
• Completed – dispatched. Your tracking number is in the dispatch email.
• Ready to Collect – waiting for you at the shop in Bradford. Bring your order number.
• Failed – the payment didn't go through. You can place the order again.

DPD's tracking is the most up-to-date information, including for parcels held at a depot. If it hasn't moved for 2 working days, or you need the parcel by a particular date, email [email protected] with your order number and we'll chase DPD for you.

Larger orders can come in more than one parcel, so check your dispatch email for a second tracking number. Free gifts are sometimes packed inside the main item's box. If something is still missing, see damaged, missing or wrong item.

DPD will leave a card and you can rearrange delivery or collect from your local depot using the details on the card or the DPD app. Parcels are only held for a limited time, so please respond within the time shown.

We can't currently deliver to Europe or worldwide, or to PO boxes.

Yes. Saturday delivery is available at checkout for orders placed before 2pm on Friday.

Yes. Choose Collect in store at checkout. It’s free and usually ready in 1–2 days. Your order shows as Ready to Collect when it’s waiting for you at Express Golf, The Fairways, Bradford BD9 6BR. Bring your order number.

Not at the moment. We can’t currently deliver to Europe or worldwide, and for security reasons we can’t deliver to PO Box addresses.

1. Make sure it's within 60 days and unused, in its original condition and packaging.
2. Fill in the returns form that came with your order, or download the returns form.
3. Pack the item securely in its original packaging with the form inside.
4. Send it to: Express Golf, The Fairways, Bradford, BD9 6BR, using a tracked and insured service that covers the item's value.

You don't need to email us first. Return postage for unwanted items is paid by you, and we can't accept responsibility for parcels lost on the way back to us, so keep your proof of postage.

Send the item back as above and put a note on the returns form saying what you'd like instead. If you need the replacement quickly or stock is low, the surest way is to place a new order now and return the original for a refund.

We process returns within 48 hours of them arriving. Card refunds usually show within 2 working days after that, depending on your bank. Klarna refunds go back through Klarna, usually within 5–7 working days.

Unless faulty, we can't accept returns of used items, custom-fit clubs or personalised items, including personalised golf balls. Sale items can be returned within 60 days like any other item. If your order came with a free gift or as part of a bundle, email us first so we can confirm what needs to come back.

Sorry about that. Send us these details in one email and we can sort it without any back-and-forth:

• Your order number
• What's wrong – damaged, missing or a different item
• Photos of the item and the outer packaging (for damage), or of the label (for a wrong item)

Email support with these details

Where an item has been damaged in transit we'll arrange a replacement or refund, and collect the damaged item with DPD at our cost.

Motocaddy or PowaKaddy trolley? Please contact the manufacturer first.

Sorry it’s given you trouble. Email [email protected] with your order number, a description of the fault and a photo or short video if possible.

We’ll look at it and get it sorted, whether that’s a repair, a replacement, or an alternative of the same value. If it needs to come back to us, our free DPD exchange collects the faulty item and delivers the replacement at the same time, at no cost to you.

Please contact the manufacturer first. Motocaddy and PowaKaddy handle trolley faults directly and are usually the quickest way to get it sorted, whether that’s a software update, a replacement part posted to you, or a collection for repair.

Have these ready:

• Serial numbers of the trolley and the battery
• Proof of purchase (your Express Golf order confirmation email)
• A short description or video of the problem

For GPS models, check the app for a software update first, as that fixes many issues.

Need a copy of your invoice? Email [email protected] with your order number. If the manufacturer can’t help, let us know and we’ll take it from there.

Many issues are fixed by a firmware or app update, or by re-pairing through the manufacturer’s app (Garmin, Shot Scope, Bushnell). If that doesn’t help, email us and we’ll take it from there.

We raise these with the brand on your behalf. Please include clear photos of the issue and where it is on the item – it speeds up the brand's decision.

Email [email protected] with your order number as soon as possible – orders placed before 2pm can go out the same day. If it has already been dispatched, please return it once it arrives. Custom builds may already be with the manufacturer and usually can't be cancelled once started.

Custom-fit clubs are built by the manufacturer to your exact spec, then sent to us to check and dispatch. Your order shows as Custom Order while it's being built and changes to Completed when we send it, with DPD tracking.

Lead times are set by the brand and can move in busy periods. If yours is past the time quoted at checkout, email us with your order number and we'll chase it.

Custom-fit clubs and personalised golf balls are made to order, so we can't accept them back unless they're faulty.

Grips, lie angle, shaft options and other specs not shown on the product page can often be done. Talk to our custom fitting team before ordering, or call 01274 491 945 (option 1).

Visa, Mastercard and American Express cards, Apple Pay, PayPal and Klarna. With Klarna you can pay in 3 interest-free instalments, pay later in 30 days, or spread the cost with 0% finance over 6 or 12 months on orders over £400 (18+, UK residents, subject to status). Klarna decides which options are offered on each order. See Klarna for details.

Yes. Card payments are processed by Braintree Payments. Everything you send to Braintree is encrypted, and payment data is held on Braintree’s encrypted, highly secured systems, which are regularly audited by Visa and Mastercard. You’re also protected from fraudulent use of your card by your card issuer.

Yes – call 01274 491 945 (option 1). The shop can check stock, take payment over the phone and post it to you.

• 0% financing – spread the cost over 6 or 12 months, available on orders over £400.
• Pay in 3 – split the cost into 3 interest-free instalments.
• Pay later in 30 days – delay payment of your purchase by 30 days.

If you’re not eligible for a particular Klarna option, it won’t be shown at checkout. Finance is only available to permanent UK residents aged 18+, subject to status.

Representative example (0% financing)

Add the items you’d like to your basket, choose the Klarna option you want at checkout and complete your order as usual. Klarna will tell you in seconds whether you’re approved.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment.

Yes. All payment information is processed securely by Klarna. No card details are transferred to or held by Express Golf. All transactions take place via connections secured with the latest industry-standard security protocols.

Financing is a promotional plan on the Klarna Account. You can spread the cost of your purchase into equal, manageable monthly payments with 0% interest. It’s available on orders over £400, over 6 or 12 months.

Klarna’s system reviews your online order to determine which payment options are available to you. If Financing is offered, simply select this option. If it’s your first time using Financing, with Express Golf or another retailer, you will be asked to apply for a Klarna Account. If approved, Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as an additional promotional plan.

Yes. Financing is only available to people aged 18 and over.

Yes. Financing is dependent on a full credit check. Klarna will also carry out an affordability assessment to make sure Financing is the best option for you. Please note that this credit check can influence your credit rating.

If you miss any monthly payments, the 0% promotional interest rate is cancelled and you will be required to pay interest on following repayments. You can also choose at any time to start paying the minimum monthly payment instead, with interest. Representative 19.9% APR (variable). Klarna’s support team is always on hand to help if you have any problems with planned repayments, and we highly recommend you contact them.

A representative APR (Annual Percentage Rate) is the typical total cost of a credit product expressed as a percentage, spread over 12 months. The representative APR for a Klarna Account is 19.9% (variable) per annum. This is also the standard rate of interest that will apply to your purchases.

You can choose at any time to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid late fees on your Klarna Account. If you choose to pay your minimum payment instead, you will lose your promotional plan offer and the remaining balance will start to incur interest at 19.9% APR (variable).

All applications are considered closely. If you are 18 or over, you can improve your chances by giving your full name and accurate address details. It also helps if your delivery address is the same as your billing address. All orders are assessed individually, so being offered financing before doesn’t guarantee it for every application, and being declined once doesn’t mean you’ll never be approved.

Klarna emails your monthly statement notification with instructions on how to make a payment and an overview of your Klarna Account. On your Klarna Account overview page, select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. Each instalment is collected automatically from the debit or credit card you entered at checkout. Your first instalment is collected when we confirm your order, and instalments 2 and 3 are scheduled 30 and 60 days later. You can always see your payment schedule in the Klarna app.

You must be at least 18. Pay later in 3 interest-free instalments is subject to your financial circumstances. When you choose it, Klarna’s assessment will not affect your credit rating.

Your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is needed in case Klarna need to reach you, and all communications are sent to your email address, so please make sure your details are correct or you won’t receive your payment schedule and order updates.

Pay later in 3 interest-free instalments isn’t always available. Klarna decides automatically, based on factors including your address and cardholder details, the order amount, previous order history and item availability. You can improve your chances by giving your full name and accurate address details and delivering to your registered billing address. Being accepted before doesn’t mean it will be offered for every order, and being declined once doesn’t mean it will be declined in future.

Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you’ll receive an email from Klarna with payment instructions within two days. You then have 30 days to try your order and only pay when you’re happy, online and at no extra cost. You can pay by credit or debit card in the Klarna app or at klarna.com/uk.

You must be at least 18. Pay later in 30 days is subject to your financial circumstances, and Klarna’s assessment will not affect your credit rating.

Pay later in 30 days isn’t always available. Klarna decides automatically, based on factors including the order amount, previous order history and item availability. You can improve your chances by giving your full name and accurate address details and delivering to your registered billing address. You can always pay by credit or debit card at checkout instead.

Payment is due 30 days after the item is shipped. Klarna will remind you two days before payment is due by push notification or email and, if very late, by text or letter. You will not be charged fees or interest for late or missed repayments, and your credit score will not be affected by using Pay later in 30 days, even if you fail to pay on time. If you fail to pay, you will be in default and may be unable to use Klarna’s services in future. As a last resort, Klarna may use an external debt collection agency.

Klarna may run unrecorded enquiries (soft credit searches) that do not affect your credit score and are only visible to you and Klarna, not to other lenders. Neither Klarna nor Express Golf run credit searches for these options that could affect your credit rating. Financing is different: it needs a full credit check.

As soon as we’ve accepted your cancellation or return, Klarna will cancel any future scheduled payments and refund any amounts due. The return shows in the Klarna app straight away.

Once we’ve registered your cancellation or return, the refund is processed within 5–7 business days. Pay in 3 and Pay later in 30 days refunds go back to the debit or credit card you used at checkout. Financing refunds appear as a positive balance on your Klarna Account (or back to your card if you paid by card).

Please don’t pay until your goods have arrived. Contact us for an update on your order, and contact Klarna customer service so they can postpone the due date. You can also pause the payment in the Klarna app while you wait.

Yes. Go to the Klarna app or log in at klarna.com/uk and pay off early.

Klarna will email you and send a push notification from the Klarna app when a payment is due, when it has been collected, or if a payment fails. If you’ve paid but haven’t had a confirmation, check your orders and payments in the Klarna app or at klarna.com/uk.

Log in to the Klarna app or klarna.com/uk to see all your orders and payment schedule. You can also contact Klarna customer service by live chat or phone for details on how to pay.

Log in to the Klarna app or klarna.com/uk at any time to review your purchases and make payments.